Consulting
From the first conversation about a concept, until the first customer is served, our experts set our customers up for success by asking the questions others never think of. We will determine the immediate needs of the concept and foresee any potential future growth opportunities.
Design
We will design a space to implement all the equipment our customer is looking for. We are very knowledgeable at maximizing the flow both in the front and back of the house. We ensure our customer is purchasing the correct equipment the first time to meet their current and future needs.
Delivery
Our expert team of delivery drivers will bring equipment almost anywhere in New England and set it in place for installation by plumbing & electrical contractors. We also ship UPS and Common Carrier anywhere in the United States.
General Information
Warranty Policy
Gillette Restaurant Equipment offers a 60-day parts and labor warranty on all used/reconditioned equipment, the warranty begins on the date of delivery.
Warranty is voided if:
Any other service company works on a piece without prior authorization from Gillette Restaurant Equipment.The equipment has not been properly connected by a licensed plumber or electrician which has led to damage of the piece.
Delivery Information
Gillette Truck Delivery (Massachusetts & surrounding states) includes:
DeliveryAssembly
Setting equipment in place
Leveling
Made ready for final mechanical connections that are the responsibility of the customer
Delivery fees are mileage and/ or labor based. Delivery is to ground floor level (no steps, no stairs) otherwise subject to additional fees.
Common Carrier/LTL Truck Delivery includes:
Drop shipment - customer is responsible for taking equipment off of common carrier truck and bringing into their building.
Liftgate is available at an additional charge & needs to be noted prior to shipment booking.
Billing Information
A 50% deposit is required to:
Order a new piece of equipment that is not in stock (nonrefundable)Hold a new piece of equipment that is in stock
Hold a used/reconditioned piece of equipment
The balance is due prior to scheduling delivery.
If you have any questions regarding billing, please contact our accounts P/R:
Adrianna Smith
Adrianna@GilletteEquipment.com
(508) 867-4028 – Ask for Adrianna